Contact
Email: info@mariabyronbay.com
Phone: +351 933 037 990
Customer care: Monday–Friday
Maria Byron Bay is operated by Veiloa LTD, 86-90 Paul Street, London EC2A 4NE, United Kingdom.
FAQ
How can I pay for my order?
You can pay securely with the payment methods shown at checkout. All payments are processed over an encrypted connection. See our Payment Methods page.
How do I contact Maria Byron Bay?
Our team is happy to help. Email us at info@mariabyronbay.com or use the form above, and we'll usually reply within one business day.
How can I track my order?
Once your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. See Track Your Order.
Can I return an item if I'm not happy with it?
Yes. You have 30 days from delivery to request a return for a refund. Email us at info@mariabyronbay.com and we'll send you the return instructions. We don't offer direct exchanges – if you'd like a different size or colour, return the item and place a new order. Return shipping costs are paid by the customer.
Can I change my order after placing it?
If you contact us within 24 hours of placing your order, we'll do our best to update it for you.
30-day returns
Not quite right? You can return items within 30 days of delivery for a refund. Return shipping costs are paid by the customer. See our Refund Policy.
Shipping across Australia
Every order within Australia is shipped with tracking, and you'll receive your tracking number by email. Delivery times and costs are shown at checkout and in our Shipping Policy.
Customer care
Questions about sizing or your order? Email us at info@mariabyronbay.com and we'll reply as soon as possible on business days.
Secure payment
Pay securely with the payment methods shown at checkout. All payments are processed over an encrypted connection.