Refund policy

Refund Policy

We want you to love your order. If something isn't right, you can return it within 30 days of delivery.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unworn, unwashed and in the same condition you received them, with any original tags and packaging.

To start a return, contact us at info@mariabyronbay.com or through our contact page with your order number. We'll reply with the return instructions and the address to send your item to. Items sent back without first requesting a return can't be accepted.

Return shipping

For change-of-mind returns, the customer pays the cost of shipping the item back to us. Original shipping charges (if any) are not refundable. We recommend using a tracked shipping service, as we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process the refund.

Exchanges

We don't offer direct exchanges. If you'd like a different size or colour, return the original item for a refund and place a new order.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us within 30 days of delivery with your order number and a photo, and we'll arrange a replacement or refund at no cost to you, including return shipping.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Non-returnable items

Gift cards and items marked as final sale at the time of purchase cannot be returned unless they are faulty.

Contact

Maria Byron Bay (operated by Veiloa LTD)
86-90 Paul Street, London EC2A 4NE, United Kingdom
Email: info@mariabyronbay.com
Phone: +351 933 037 990